This website WWW.CAFECREM.COM is the property of GRUP DE DISTRIBUCIO COSTA BRAVA SA with CIF A17435827 and registered office at POL. IND. BOSC DE CAN CUCA – C/ TALLERS No 18 SILS 17410 GIRONA.

The General Terms and Conditions regulate the distance selling relationship between GRUP DE DISTRIBUCIO COSTA BRAVA SA and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Terms and Conditions of Contract, Law 26/1984, of July 19, General for the Defense of Consumers and Users, Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce.

GRUP DE DISTRIBUCIO COSTA BRAVA SA reserves the right to make any changes it deems appropriate, without prior notice, to the General Conditions. These changes may be made, through its websites, by any means admissible by law and will be binding during the time they are published on the website and until they are validly modified by subsequent ones. However, GRUP DE DISTRIBUCIO COSTA BRAVA SA reserves the right to apply, in certain cases, Specific Contract Conditions with preference to these General Conditions when it deems it appropriate, announcing them in a timely and appropriate manner.

The purpose of the website is to offer food products. You can also subscribe to the newsletter to receive offers on the aforementioned products or general information about the food sector that may be of interest to you.

As a user or client, you expressly declare that you know, understand and accept the conditions of use and these general terms and conditions of contract. Likewise, you declare that you are of legal age and have the legal capacity and ability to act necessary to access the websites of GRUP DE DISTRIBUCIO COSTA BRAVA SA and to contract through them.

To purchase our products you can go to the “Online Store” section of the website.

It is an essential requirement that you register as a user of the website in order to make online purchases. You can access the “Registration” section to do so. In accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights, GRUP DE DISTRIBUCIO COSTA BRAVA SA informs users that the personal data collected during the registration process and subsequent purchase will be entered into a file under its responsibility, in order to process such actions by the user and manage subsequent actions derived from them. Likewise, GRUP DE DISTRIBUCIO COSTA BRAVA SA informs you of the possibility of exercising your rights of access, cancellation, rectification and opposition by writing to the address POL. IND. BOSC DE CAN CUCA – C/ TALLERS No 18 SILS 17410 GIRONA.

Unless you tell us otherwise, we will assume that your data has not been modified, that you agree to notify us of any changes and that we have your consent to use them in order to strengthen the relationship between the parties.

During the purchasing process you will be required to identify yourself with the username and password provided. These details will not be made public. You are responsible for treating the identity and password obtained during customer registration confidentially and responsibly, and may not transfer them to another person. You can modify the information registered at any time by going to the “Access” section of the website.

Once the purchase process has been completed, the customer will receive confirmation of the purchase by email. It is essential that a valid email address is identified during user registration. If you do not receive confirmation within 24 hours of completing the order, please contact GRUP DE DISTRIBUCIO COSTA BRAVA SA on the customer service telephone number 972853512 (9 a.m. to 6 p.m.).

In this same “Access” section you will have access to a history of your orders. This is only a consultation section but its management is allowed, and the user can delete those records that he or she considers not necessary to view.

All content on the website is in Spanish.
The customer will receive an invoice or copy of the order upon receiving the order at home.

Product offering and validity

In the case of a product on offer, the offer price and validity of the offer will always be indicated along with its essential characteristics.

In compliance with current regulations, GRUP DE DISTRIBUCIO COSTA BRAVA SA offers information on all items for sale, their characteristics and prices. However, GRUP DE DISTRIBUCIO COSTA BRAVA SA reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of the same. In this way, the products offered at any time on the website will be governed by the

General Terms and Conditions applicable in each case. Likewise, the company will have the right to stop offering, without prior notice and at any time, access to the aforementioned products.

Essential characteristics of the products

The products offered in our “Catalogue” include a photograph and the essential characteristics of the product. The colour of the product, visible in the photograph, is not binding. The colour is identified in the characteristics.

Warranties

All products offered on the website have a 60-day best before guarantee. GRUP DE DISTRIBUCIO COSTA BRAVA SA has an after-sales service, while the guarantee is valid, the customer may exercise it by going to the GRUP DE DISTRIBUCIO COSTA BRAVA SA establishment. In case of doubt, you can contact the customer service telephone number 972853512 (9 a.m. to 6 p.m.) or by email at info@cafecrem.com.

Prices

All products indicate the sales price in Euros and include Value Added Tax (VAT).
If any other tax is applicable, this will be indicated.

Shipping and delivery costs

GRUP DE DISTRIBUCIO COSTA BRAVA SA informs the user that orders will be delivered within a period of approximately 48-72 hours.

TRANSPORT VIA TOURLINE: Up to 5KG – €6.00 ​​(plus applicable taxes).

Payment methods and order execution

The customer may pay the amount of his order by choosing any of the following secure payment methods. During the purchase process he must indicate his choice:

– Credit card (Visa/Mastercard). – Paypal.

The availability of the products offered by GRUP DE DISTRIBUCIO COSTA BRAVA SA may vary depending on customer demand. Although GRUP DE DISTRIBUCIO COSTA BRAVA SA updates its stock periodically, the product requested by the customer may be out of stock at that time. In the event of non-performance due to unavailability, the customer will receive an informative email and the sums paid for the cancelled order will be refunded within a maximum of 30 days. In the event that GRUP DE DISTRIBUCIO COSTA BRAVA SA does not make this payment within the specified period, the buyer may claim double the amount owed, without prejudice to their right to compensation.

In the event of lack of availability, GRUP DE DISTRIBUCIO COSTA BRAVA SA may supply, without increasing the price, a product with similar characteristics, which has the same or higher quality.

When the amount of a purchase has been fraudulently or improperly charged using a payment card number, the cardholder may demand immediate cancellation of the charge. In such case, the corresponding debit and credit entries in the accounts of the supplier and the cardholder will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the request for a refund was not a consequence of having exercised the right of withdrawal or termination and, therefore, had unduly demanded the cancellation of the corresponding charge, the former will be obliged to GRUP DE DISTRIBUCIO COSTA BRAVA SA to compensate for the damages and losses caused as a consequence of said cancellation.

Right of withdrawal and claims

The buyer will have a period of seven working days to withdraw, starting from the day of receipt of the product, without penalty and without indicating the reasons, as long as the product is in the same condition in which the customer received it (unopened packaging, no traces of use, etc.).

The exercise of the right of withdrawal will not be subject to any formality, it will be sufficient for the client to contact GRUP DE DISTRIBUCIO COSTA BRAVA SA indicating the exercise of their right of withdrawal at info@cafecrem.com or by calling customer service at 972853512 (9 a.m. to 6 p.m.).

GRUP DE DISTRIBUCIO COSTA BRAVA SA will require the customer to bear the direct cost of returning the product.

Under no circumstances may items that are consumables and have been unsealed, the packaging is in poor condition or the product has been used be returned.

If the customer wishes to make a claim, the GRUP DE DISTRIBUCIO COSTA BRAVA SA establishment is located at POL. IND. BOSC DE CAN CUCA – C/ TALLERS No 18 SILS 17410 GIRONA.

Jurisdiction

The relationship between the user and the provider shall be governed by the regulations in force and applicable in Spanish territory. If any dispute arises, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. GRUP DE DISTRIBUCIO COSTA BRAVA SA has its registered office in Girona, Spain.