Information prior to the contractual process
This web site WWW.CAFECREM.COM is property of GRUP DE DISTRIBUCIO COSTA BRAVA SA with CIF A17435827 and fiscal direction in POL. IND. BOSC DE CAN CUCA – C/ TALLERS No 18 SILS 17410 GIRONA.
The General Conditions of Contracting there regulate the relationship of distance sales among GRUP DE DISTRIBUCIO COSTA BRAVA SA and the user or client, in agreement with the legal stipulations, especially, the Law 7/1998, of April 13, on General Conditions of Contracting, to the Law 26/1984, of July 19, General for the Defence of Consumers and Users, to the Royal decree 1906/1999, of December 17, 1999, which regulates the Telephone and Electronic Contracting with general conditions, the Law 15/1999, of December 13, of Protection of Personal Data, the Law 7/1996, of January 15 of the Retail Trade, and to the Law 34/2002 of July 11, of Services of the Information Society and Electronic Commerce.
GRUP DE DISTRIBUCIO COSTA BRAVA SA reserves the right to make any changes it deems appropriate, without notice, in general. These modifications may be made through their websites, in any way permissible by law and must be complied during the time when they are published on the web and until they are amended by subsequent valid. However, GRUP DE DISTRIBUCIO COSTA BRAVA SA reserves the right to apply, in certain cases, Particular Conditions of Contracting in preference to the General Conditions when deemed necessary, announcing in opportune time and form.
The purpose of the website is to offer food products, also, you can subscribe to the newsletter to receive offers of those products or general information about the food industry, which may be of your interest.
To acquire our products you can direct to the “Shop Online ” section of the website.
It is an indispensable requirement to register as a user of the web to be able to buy online. You can access to the “Register” section for it. Of conformity with what the Law 15/1999 on Protection of Personal Data establishes, GRUP DE DISTRIBUCIO COSTA BRAVA SA informs to the users that the personal information obtained the registration process and later purchase, will be introduced in a file under its responsibility, with the purpose of process with these actions on the part of the user and manage later actions derived from the same ones. Likewise, GRUP DE DISTRIBUCIO COSTA BRAVA SA informs of the possibility of exercising the rights of access, cancellation, rectification and opposition through writing to the address POL. IND. BOSC DE CAN CUCA – C/ TALLERS No 18 SILS 17410 GIRONA.
While you do not communicate to us otherwise, we will understand that your data has not been modified, that you commit to notify any variation to us and that we possess with your consent to treat them in order to be able to fidelity the relationship among the parts.
During the purchase process, you should be identified with the username and password provided. These data will not be public. You are responsible to treat confidentially and responsibly the identity and password obtained in the registration as a customer, not being able to yield them to another. You can modify the information recorded at any time, addressing to the “Login” section of the website.
After the purchase process the customer will receive a confirmation thereof by email, it is indispensable to identify a valid email during the user registration. If you do not receive the confirmation in 24 hours from the finalization of the order, contact with GRUP DE DISTRIBUCIO COSTA BRAVA SA on the customer service telephone 972 853 512 (9-18 hours).
In this same section of “Login” you will have access to a history of your orders, it is just a reference section but its management is allowed, being able the user to eliminate those records that he considers is not necessary to visualize.
All contents of the Web are in Spanish.
The client, on having received the order at his domicile, will receive an invoice or copy of the order.
Product offering and validity
If a product on offer, it will always be indicated together with its essential characteristics, the bid price and the validity of it.
In compliance with current regulation GRUP DE DISTRIBUCIO COSTA BRAVA SA provides information on all the items on sale, their characteristics and prices. However, GRUP DE DISTRIBUCIO COSTA BRAVA SA reserves the right to remove, replace or change the products offered through its website, by changing the contents thereof. Thus, the products offered in every moment by the web will be governed for the General Conditions of Contracting in force in each case. Also, the company will have the power to stop offering, without previous notice and at any time, the access to the mentioned products.
Essential characteristics of the products
The products offered in our “Catalogue” incorporate a photograph and its essential characteristics. The colour of the product, observable in the photograph is not binding. It is identified in the characteristics.
All the products offered in the website have the guarantee of 60 days of minimum durability. GRUP DE DISTRIBUCIO COSTA BRAVA SA has an after-sales service, while the guarantee is in force, the customer will be able to execute it addressing to the establishment of GRUP DE DISTRIBUCIO COSTA BRAVA SA. In case of doubt you can contact the customer service telephone 972 853 512 (9-18 hours) or through the email firstname.lastname@example.org
All the products indicate the price of sale in Euros and include Value Added Tax (VAT).
If there would be any other applicable tax, it would be indicated.
Delivery and transport expenses
GRUP DE DISTRIBUCIO COSTA BRAVA SA informs the user that the delivery of the orders will carried out in a period of 48 hours approximately.
TRANSPORT VIA NORMAL POST: Until 2KG (Sending as letter) – service between 2 and 5 days – 2,50 €
TRANSPORT VIA TOURLINE: Until 5KG – service of 48 hours – 5,60 €
TRANSPORT VIA TOURLINE: From 5KG to 10KG – service of 48 hours – 8, 85 €
For the orders that are equal or superior to 60 €, the shipment will be free.
Payment forms and execution of the order
The customer can pay the amount of his order opting for any of the following forms of payment insurance. During the purchase process he should indicate his choice:
– Credit card (Visa / Mastercard). – Paypal.
The availability of the products offered by GRUP DE DISTRIBUCIO COSTA BRAVA SA may vary depending on customers demand. Although GRUP DE DISTRIBUCIO COSTA BRAVA SA periodically updates the stock, the product requested by the customer could be out of stock at that time. In case of not execution by unavailability, the customer will receive an informative e-mail and in a maximum of 30 days, the amount paid for the cancelled order will be paid to you. In the supposition that GRUP DE DISTRIBUCIO COSTA BRAVA SA not make this payment within the prescribed period, the buyer may claim to be paid with the double of the amount due, without prejudice to his right to be indemnified.
In case of unavailability, GRUP DE DISTRIBUCIO COSTA BRAVA SA can supply without increase of price, a product with similar characteristics, with the same or higher quality.
When the amount of a purchase had been loaded fraudulently or unduly using the number of a card of payment, its holder may demand the immediate cancellation of the charge. In that case, the corresponding annotations of debt and repayments in the accounts of the supplier and the owner shall be carried out as soon as possible.
However, if the purchase had been effectively realized by the holder of the card and the exigency of reimbursement was not a is not the result of having exercised the right of withdrawal or resolution and, therefore, had illegally demanded the cancellation of the corresponding charge, will be obliged in front of GRUP DE DISTRIBUCIO COSTA BRAVA SA to the indemnification for damages incurred as a result of such cancellation.
Right of withdrawal and claims
The buyer shall have a term of seven working days to desist, from the day of receipt of the product, without penalty and without indication of the reasons, as long as the product is in the same state in which the customer received it (unopened packaging, without traces of use, etc.).
The right of withdrawal will not be subject to any kind of formality, being enough that the customer directs to GRUP DE DISTRIBUCIO COSTA BRAVA SA indicating the exercise of his right of desisting to email@example.com or to the customer service telephone 972853512 (9-18 hours).
GRUP DE DISTRIBUCIO COSTA BRAVA SA will require the customer to take over of the direct cost of returning of the product.
In no case we will return those articles which are consumable and have been unsealed, the packaging is damaged or the product has been used.
If the customer wishes to file a complaint, establishment of GRUP DE DISTRIBUCIO COSTA BRAVA SA is located in POL. IND. BOSC DE CAN CUCA – C/ TALLERS No 18 SILS 17410 GIRONA.
The relationship between the user and the provider by the current regulation and application in the Spanish territory will be governed. Of any controversy arising, the parties may submit their conflicts to arbitration or to attend to ordinary jurisdiction expiring with of regulations on jurisdiction and competency thereon. GRUP DE DISTRIBUCIO COSTA BRAVA SA has its domicile in Girona, Spain.